Refund Policy

Effective Date: November 6, 2024

At Navieour, we want you to be delighted with your purchase! If something doesn’t meet your expectations, our goal is to make the return process as simple and smooth as a walk on the beach. Here’s everything you need to know about our refund policy.

 

 

 How Long Do I Have to Submit a Return or Exchange?

All return or exchange requests must be submitted within 7 days of receiving your order.

 

 How to Initiate a Return

To start your return, please email our customer care team at customerservicenavieour@gmail.com and include:
    •    Your order number
    •    A brief description of the issue
    •    Supporting photos, if applicable

Our team aims to review and respond to all requests within 24-48 hours.

 

 Return Guidelines

To be eligible for a return, your item must meet the following conditions:
    •    Unworn, unwashed, and in its original condition
    •    Free of makeup marks, stains, or signs of wear
    •    Packaged with all original tags and branding attached

Please note: Items that do not meet these conditions will not be eligible for refund or exchange.

 

 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:
    •    Intimates: tights, underwear, swimsuits, socks, and masks
    •    Pajamas and sleepwear
    •    Personalized or custom made products
    •    Gift cards
    •    Sample or promotional items
    •    Items marked as final sale
    •    Items returned more than 7 days after delivery
    •    Deliberately damaged, stained, or altered merchandise

 

Refund Process

Once your return is received and inspected, we’ll notify you of the status. If approved:    •    Your refund will be processed to your original payment method within 10–30 business days. While most refunds are completed sooner, some banks or payment providers may take longer to finalize the transaction.
    •    Original shipping fees are non-refundable
    •    Return shipping is the customer’s responsibility, unless the item was defective or incorrect

 

 Exchanges

Need a different size, color, or replacement? Please follow the return process above and place a new order for your preferred item. Our team is happy to assist if needed!

 

 Damaged or Defective Items

If you received an item that’s damaged or defective, please contact us at customerservicenavieour@gmail.com within 7 days of delivery with:
    •    Your order number
    •    A photo of the damage or issue

We’ll be happy to arrange a replacement or refund, including shipping costs, if applicable.

 

 Late or Missing Refunds

If your refund hasn’t appeared after 10 business days:
    1.    Check with your bank or credit card company, it may take time to post
    2.    If you’ve confirmed with them and still don’t see your refund, reach out to us at customerservicenavieour@gmail.com

 

 Have More Questions?

We’re always happy to assist. Contact our Customer Care Team at customerservicenavieour@gmail.com. We're always happy to help our Navieans!