Frequently Asked Questions
Q: How long does shipping take?
A: Standard shipping usually takes 9-14 business days, while express shipping can have you enjoying your products in just 3-5 business days.
Q: Where do you ship?
A: Navieour is worldwide! If you’re unsure about your location, just drop us an email at customerservicenavieour@gmail.com.
Q: Can I track my order?
A: Absolutely! As soon as your order ships, we’ll send you a tracking link so you can follow its journey from our shores to your door.
Q: What’s your return policy?
A: You have 7 days to return any unused products for a full refund. Just make sure they’re in their original condition. Head to our Return & Refund Policy (#) for all the details.
Q: Are your products cruelty-free?
A: Yes, all our skincare, haircare, and beauty products are cruelty free because we believe in beauty that’s kind to everyone, including our furry friends.
Q: I have sensitive skin. Can I use Navieour products?
A: Definitely! Our products are crafted with gentle, ingredients that are perfect for sensitive skin. Always check the ingredient list, and if you have any questions, feel free to reach out.
Q: How can I reach customer service?
A: We’re here to help! You can email us anytime at customerservicenavieour@gmail.com, and we’ll get back to you as soon as possible.
Q: Do you offer discounts or promotions?
A: Who doesn’t love a good deal? Sign up for our newsletter to catch exclusive discounts, and early access to new launches.
Q: How do I become a Navieour ambassador?
A: We’d love to collaborate with you! Our influencer program is now open, you can apply directly through the form on our home page.
Q: Can I change or cancel my order?
A: Once you place an order, we start packing your products right away! If you need to make changes, email us at customerservicenavieour@gmail.com, and we’ll do our best to assist.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and more to make checkout a breeze.
Q: How can I stay updated on new products and restocks?
A: Be the first to know! Sign up for our newsletter or follow us on social media @Navieour to catch all the latest news, product launches, and restocks.