Frequently Asked Questions
Q: How long does shipping take?
A: Standard shipping usually takes 9-14 business days, while express shipping can have you enjoying your products in just 3-5 business days.
Q: Where do you ship?
A: Navieour is worldwide! If you’re unsure about your location, just drop us an email at customerservicenavieour@gmail.com.
Q: Can I track my order?
A: Absolutely! As soon as your order ships, we’ll send you a tracking link so you can follow its journey from our shores to your door.
Q: What does “Final Sale” mean?
A: “Final Sale” means that once your order is placed, it cannot be returned, refunded, or exchanged. All items purchased from Navieour are considered final sale due to the limited nature of our collections and the high demand for each release. We encourage all customers to carefully review product details, sizing information, and order accuracy before completing their purchase.
Q: What if there is an issue with my order?
A: In the rare case that your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at: customerservicenavieour@gmail.com
Your email must include:
• Order number
• Clear photos of the item and issue
Our team will review your request and provide a resolution if applicable.
Q: What is a preorder?
A: A preorder allows customers to purchase an item before it is available for immediate shipment. These items are typically part of upcoming releases or limited collections that are still in production. By placing a preorder, you reserve the item in advance and it will be shipped once inventory becomes available.
Q: When will my preorder ship?
A: Preorder items typically ship within 2–4 weeks after the order is placed, unless otherwise stated on the product page. Once your preorder has been processed and shipped, you will receive a confirmation email with your tracking information.
Q: What’s your return policy?
A: You have 7 days to return any unused products for a full refund. Just make sure they’re in their original condition. Head to our Return & Refund Policy for all the details.
Q: How do I apply to receive PR from Navieour?
A: To be considered for PR opportunities, please complete the Navie Partners application on our website. Our team reviews all submissions and will reach out if there’s a fit for upcoming collaborations.
Q: How can I become a Navieour brand ambassador?
A: We’d love to learn more about you! To be considered for PR and brand ambassador opportunities, apply through the Navie Partners application available on our website. Selected applicants will be contacted directly by our team.
Q: How do I get on the Navieour PR list?
A: All PR and collaboration opportunities are managed through our Navie Partners application on our website. Submit your application there to be reviewed for future partnerships.
Q: Are your products cruelty-free?
A: Yes, all our skincare, haircare, and beauty products are cruelty free because we believe in beauty that’s kind to everyone, including our furry friends.
Q: I have sensitive skin. Can I use Navieour products?
A: Definitely! Our products are crafted with gentle, ingredients that are perfect for sensitive skin. Always check the ingredient list, and if you have any questions, feel free to reach out.
Q: How can I reach customer service?
A: We’re here to help! You can email us anytime at customerservicenavieour@gmail.com, and we’ll get back to you as soon as possible.
Q: Do you offer discounts or promotions?
A: Who doesn’t love a good deal? Sign up for our newsletter to catch exclusive discounts, and early access to new launches.
Q: How do I become a Navieour ambassador?
A: We’d love to collaborate with you! Our influencer program is now open, you can apply directly through the form on our home page.
Q: Can I change or cancel my order?
A: Once you place an order, we start packing your products right away! If you need to make changes, email us at customerservicenavieour@gmail.com, and we’ll do our best to assist.
Q: What payment methods do you accept?
A: We accept all major credit cards, Visa, PayPal, and more to make checkout a breeze.
Q: How can I stay updated on new products and restocks?
A: Be the first to know! Sign up for our newsletter or follow us on social media @Navieour to catch all the latest news, product launches, and restocks.